Frequently Asked Questions

📦 Shipping

How long does it take to receive my order?

Order processing times are 5-7 business days. Once shipped, the package is delivered within 24-48 hours. You will receive an email with the tracking number as soon as the package departs.

Where do orders ship from?

All orders are shipped directly from our company headquarters in Italy.

Can I track my order?

Yes! Once your order has shipped, you will receive an email with the tracking link. You can also use our order tracking page.

🔄 Returns & Refunds

Can I return a product?

Yes, we accept returns within the terms indicated in our return policy. The product must be in its original condition, unused, and with intact packaging.

How do I request a return?

Contact us via our contact page, providing your order number and the reason for the return. We will respond within 24-48 hours.

🛍️ Products

Are the materials high quality?

Absolutely. Our tote bags and t-shirts are made from 100% cotton. Each product is carefully selected to ensure comfort and durability.

What does the "Non Interessa" line mean?

It's a name, an attitude, a choice. The "Non Interessa" line represents the freedom of not having to explain one's style and self to anyone. Those who get it, get it.

What does "The Hand" design represent?

"The Hand" is much more than an embroidery. It's a symbol that everyone can interpret in their own way, but for us, it can refer to a loved one, a person who is no longer with us, because with this hand on the heart, it allows us to understand that even though they are not physically with us, they will still be by our side — consistent with Simo's P's philosophy of conveying profound meanings in a veiled and minimalist way.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

📬 Contact

How can I contact you?

You can reach us through our contact page. We respond within 24-48 hours on business days.